How does new media affect creativity?

I finished my Age of Conversation article. It’s titled “The Creative Multiplier,” and is about how new media can change creatives’ perspective on creativity and influence.

And yes, somewhere along the way the advertising industry totally nouned the word “creative.”

In order to get my mind right and have some conversation on the topic, I asked several good friends the following question:

New media has democratized large-scale expression. Because there is now access to tools (like iMovie, GarageBand, digital cameras) and distribution (creating a podcast is free, blogging, youtube, etc), more people can be “writers,” “designers,” “film producers” than ever before.

How do you think this affects creativity, in practice and in perception – both as a job and as a lifestyle and a hobby?

The responses varied a good bit, but were all insightful. Here are some favorites:

Doug Williams from Trabian -

It’s smashed distribution channels and smashed production barriers. So, it’s created kind of an anarchy of creativity. It’s good in the sense that creative people can have their voices heard on the exact same platform successful creatives can have their voices heard.

For some it’s good, for some, they’re just rehashing fart jokes.

The downside is that those barriers held within them revenue streams and profits that allowed companies to assume the risk in developing truly talented individuals.

It also helped filter out the good from the bad – of course, some really good things got filtered out…and the “mainstreaming” of creativity was a downfall to that system. So…in a sense, it’s empowered creatives.

However, it’s removed a fundamental distribution channel designed (although it can be debated how effectively it worked) to reward creative people, put them in front of thousands of people, and to invest in them.

Ches Campbell from SWA Group -

I think the more access we have, the more creativity can take place. Without the tools to do things, we can’t create……the best example for me would be digital cameras and photoshop. I can do all the photo imaging I want on my own in my house, or at a coffee shop or anywhere without having to own a bunch of equipment or going to a studio somewhere. Same with other forms of digital media.

It inspires me to actually go for it and do somethign instead thinking “I should do this,” because I actually have the means to do things

Charlie Trotter from Trabian:

One interesting side-effect I’ve experienced lately is how that affects people who make their living being creative. I can jump on Vimeo or Flickr or LOLZIES! and post my latest fit of creativity to rave reviews. They are pieces I feel good about, am proud of, etc.

When people do those kinds of things for fun, I think we get some really interesting, organic pieces of creative work. But when I try to bring that energy into my professional work, it’s more challenging because now I’m trying to please several different people with several different subjective views.

I wonder how this generation will react to professional pursuits having grown up with the creative enabling social media offers, because many of them will have spent so much time creatively only answering to themselves.

Brad Garland from The Garland Group -

From a business perspective, it allows the small businesses of the world (AKA the mom and pop’s) to compete on a level playing field with any other company, no matter the marketing budget. SmBs have the ability to promote themselves and share and connect with other that they once couldn’t afford before.

For example, our company is essentially created a television station for viewers of the financial services world. Yes, it wouldn’t show up on the top 1000 channels on your cable box but we are able to connect, network, and share with those that are interested in that field. We’ve had over 22K views of our content over the last 3 months and because of that content, it has turned into magazine articles, speaking engagements, consultant jobs, and connecting with people that we would not had the opportunity before.

Cheryl Doerksen from Currency Marketing -

Well on one hand I think that it definitely serves to encourage and stimulate creativity. With such easy access and easy to use tools, people are able to work on their own little projects without feeling the often creativity-constraining pressure of the cost factor. On the other hand one could argue that it begins to dilute creativity because people start to put everything up as ‘creations’ that may or may not have originally been dubbed as something born out of creativity as much as boredom.

As a job I think that more and more people are (or should be) being encouraged to exercise their creativity and access to these things enables that movement and increasing prioritization of the importance of expressing and fostering creativity.

Chad Gowan from All Speeds -

I think it opens up a lot of doors to dabble, maybe effects ones focus on what they really excel in. But another perspective could be that it doesn’t limit people from finding that one niche or the creative outlet that makes them all fuzzy inside.

Daniel Miller from The Leet World -

It sets the talented people apart, content is king. If your content is good, the theory is that it should rise to the top. Thats not always the case (unfortunately), thats what the internet brings to the table.

The flip side to the coin is while making content is cheap, and its a great creative outlet, its hard to get noticed by someone who wants to pay you for your intellectual property. Its like finding a needle in a haystack the size of the Pacific Ocean. And i think alot of people want to say that creating something is a reward in itself.

When you have to work a day job for 9 hours a day, then go home and do a hobby for free it starts to wear on you. It’s a double edged sword.
/end rant

Carter Martin from CM Design -

  • Competition is now in theory infinite
  • There’s no excuse not to try
  • The cream continues to rise to the top, no one is ignorant / ambitious enough to keep cracking away at creative things unless there is some form of audience or they’re making a living off of it.
  • Most creativity is spawned from within, but its continuation is for the most part based on the positive or negative reaction of others. Any reaction is reason to continue, but silence kills the spirit.

Thanks to everyone I talked to for your perspectives. I feel lucky and thankful to have smart friends.

Care to weigh in?

Facebook & MySpace crack things open with data portability

Over the past couple of days, both MySpace and Facebook have launched individual answers to the issue of data portability - the idea that your data from any given online service (from your profiles to your online photos to your Gmail acount) belongs to you and not the service.

On Thursday, MySpace (the shadier of the two) launched the MySpace Data Availability project. The New York Times breaks it down like this:

The new MySpace Data Availability project is its first in a series of initiatives by the company to support data portability, allowing users to take the content they create in one network and easily add it to other sites, MySpace said. Until now, social networking sites like MySpace have favored the “walled garden” approach, where they essentially lock their users into their own site.

MySpace said that it has signed agreements with Yahoo, eBay, Photobucket and Twitter to participate in the project. Over the next several weeks, MySpace users will be able to add their MySpace data to those sites with the click of a button, noted Chris DeWolfe, CEO and cofounder of MySpace.

Today, Facebook (the classier of the two) announced “Facebook Connect,” the next step in the Facebook Platform. Like MySpace’s project, Facebook Connect lets you take and use your Facebook info with you across the web. Their blog post from earlier today explains some specific features:

Trusted Authentication
Users will be able to connect their Facebook account with any partner website using a trusted authentication method. Whether at login, or anywhere else a developer would like to add social context, the user will be able to authenticate and connect their account in a trusted environment. The user will have total control of the permissions granted.

Real Identity
Facebook users represent themselves with their real names and real identities. With Facebook Connect, users can bring their real identity information with them wherever they go on the Web, including: basic profile information, profile picture, name, friends, photos, events, groups, and more.

Friends Access
Users count on Facebook to stay connected to their friends and family. With Facebook Connect, users can take their friends with them wherever they go on the Web. Developers will be able to add rich social context to their websites. Developers will even be able to dynamically show which of their Facebook friends already have accounts on their sites.

Dynamic Privacy
As a user moves around the open Web, their privacy settings will follow, ensuring that users’ information and privacy rules are always up-to-date. For example, if a user changes their profile picture, or removes a friend connection, this will be automatically updated in the external website.

While your data is still essentially owned by the network, these steps to make it easier to distribute and use are significant. Even with all of the awesomeness that comes with Web 2.0, it’s still been a complete scatter-brained beatdown keeping up with each individual online service because they couldn’t interact with each other.

But now, it looks like social apps are ready to be social with each other. That’s very sweet of them.

Last.fm: Free music sells music

Last week, social music network Last.fm said that since allowing free streaming of full-length tracks and albums through their site, just two months ago, they’ve seen a 119% increase music sales through Amazon.

Users can stream music and buy through Amazon in two ways:

1) Through their audio player (downloadable software):

2) Through their site:

Here’s a right-on-the-money reaction from ars technica:

If music sales as a result of streaming offerings show growth over a longer period of time (say, a year), then other services may also begin to push for full-track previews in hopes of increasing sales. Imagine if Amazon MP3 or iTunes allowed full previews on their respective services before buying—digital music could take off even faster than it already has. It shows how the very ideas that the music industry resisted for years have the potential to pay off financially.

Chris Anderson is saying “told you so” right now.

Community Management & The Personal Touch

Today my buddy Charlie Trotter told me a story about his experience after signing up for Utterz, a mobile-blogging tool:

I Uttered an Utterz about hoping it would work well with my blog and twitter. I just got an email from the community manager welcoming me and assuring me that it would integrate just fine. He actually listened to my audio thing because I didn’t title it.

He went on to say:

I love it so so much when a site rep contacts me specifically about something. The CEO of Media Temple left me a voice mail thanking me for sending Media Temple a nice email. Dalas Verdugo, Vimeo’s community manager is quickly available through IM and quickly solves my problems when they happen. Now this email from Utterz.

Having that personal connection, having someone take the time to make it when they own a site with so many users is a big deal to me. It makes me a zealot for them.

Boom. How do you turn consumers into zealots? Act like you’re a human and they’re a human and we’re all a bunch of humans.

Yahoo’s oneConnect cures what fragments you

One of the more frustrating things about social media services is how disjointed they are. You have to juggle different groups of friends, scattered bits of functionality, and scores of logins (although the login situation is improving) for each service. For example, half of my Twitter friends just jumped ship to another service. So what should I do? Sometimes it all makes me crazy.

So I was happy to read on TechCrunch about oneConnect, Yahoo’s new catch-all mobile tool for keeping up with your friends’ joneses across services:

OneConnect will pull together contacts from your mobile phone, Yahoo address book, and social networks, including:

Bebo, Dopplr, Facebook, Flickr, Friendster, Hi5, Last.fm, LinkedIn, Myspace, Twitter

You will be able to see whether your contacts are online, recent messages, status updates, uploaded photos, and other activity streams for each one. Of course, you will also be able to send them messages via e-mail, IM, and SMS.

From OpenID to Facebook’s Platform to OpenSocial, hopefully this is another slice of a larger trend toward making all this jazz much simpler.

The Fast Company social network

Fast Company, a business magazine with a heavy lean towards design and innovation (and a personal favorite of mine), has relaunched their website as a social network. Edward Sussman, President of Mansueto Digital, says this about the new FastCompany.com:

Starting today, we become the first major media website to tackle the following problem: Can a business publication blend journalism and online community to create something better than either by itself?

We think so. If done right.

For a publication who’s brand is ideas, I love this. Users who join the network can blog and comment, “befriend” other users, post videos, or even suggest questions to Fast Company. In opting to play equal parts mouth and mouthpiece, the new site is a big, fat, fascinating conversation. I’m looking forward to seeing how the user-generated commentary is used in the the printed magazine.

Conversations in motion include:

Join the conversation by creating a profile here. And if you want, add me as a friend.

Last day to co-author/pick a topic for Age of Conversation 2.0

Last year, marketing bloggers Drew McLellen and Gavin Heaton brought 100 marketing bloggers under one book called “The Age of Conversation.” They’re doing it again, and you can help. Today is the last day to sign up as an author of The Age of Conversation 2.0.

If you want to contribute or vote on the topic, click here and get in touch with Drew.

Now’s the specific call-out time. I’d love to see contributions from: Trey Reeme, William Azaroff, Shari Storm, Tim McAlpine, Terrell Meek, and Ron Shevlin.

Ron wrote in the first Age of Conversation, and just because I enjoyed it a lot, here’s a piece from his chapter, “Behavioral Conversations” - -

To succeed in the Age of Conversation, it’s not sufficient for marketers to engage customers in verbal conversations on social networking sites. Instead, they must develop a new marketing competency — a sense-and-respond competency — to sense consumer needs and intentions based on their behavior, and to respond with appropriate advice, guidance and offers. And in a broader sense, this capability is about understanding trends and directions about the customer community based on their collective actions and behaviors.

I’m excited to be contributing to the second book. You can order the first book here. All proceeds go to Variety – The Children’s Charity.

Finovation

I wish I could go to this year’s FinovateStartup, but I’m too poor. Finovate and FinovateStartup are conferences put on by technology + finance guru Jim Bruene of Netbanker.

Startups demoing their products include: Andera, Boulevard R., Buxfer, Motley Fool CAPS, ClairMail, Credit Karma, First ROI, Jwaala, Lending Club, Mint, Prosper, SmartHippo, Unified Money, and the rockstars from Wesabe (see how big a fan I am of Wesabe here).

It’s a stockpile of some of the coolest things to happen to money since the invention of “buying stuff.”

Check out videos from last year’s Finovate here.

Update ( 2/2/08): Thanks to Jim Bruene’s good heart, it looks like I may be heading up there after all to cover the conference on Open Source CU. You rock, Jim.

Four Free eBooks on Viral Marketing and Social Media

The Valley PR Blog posted a list yesterday of good free reading on new marketing. Enjoy:

(See the original post at the Valley PR Blog’s “4 Useful PR & Marketing eBooks”)

Snackable notes from ad:tech 2007

If I were to assign statements to describe the vibe from the past two years of ad:tech, 2006 would be “God help us!” and 2007 would be “It is what it is.”Last year’s conference smelled a little like fear. Evolutions in consumer behavior and media were (are) threatening traditional marketing and, as a result, traditional agencies. Most sessions, while fascinating, felt inspired by a sort of industry-wide desperation.

This year vibed more like acceptance. While there are still many unknowns and questions, a year had gone by to experiment, acclimate to a new environment, and redefine measurements for vague necessities like “engagement,” “experience,” and actual consumer behavior. (Except for the vendor exhibit hall, which was all kinds of “grab-the-consumer-by-the-eyeballs-and-squeeze” pandemonium.)

Here are a few notes and scattered ideas from some of the sessions:

The State of the Industry

Creative agencies are hiring more media planners, and media shops are hiring more creative. There has to be a better integration of the medium and the message.

On Radiohead’s online “you-pick-the-price” album release (read about that here):

  • 38% paid for the album
  • Average amount paid: $6
  • Doubled Radiohead’s net profits

Navigating the New Media Universe: Forging a Model of Interdependence

Premise of this talk was the shift from PUSH!, irritation-based marketing, to pull. This guy had a cool British accent.

“If you don’t believe in the shift, you’re going to lose market share to a new competition.”

“Media is the ultimate social lubricant.”

Forrester’s new marketing funnel:

Companies can no longer deliver on Big Ideas (marketing) alone, but must deliver exceptional experience at all points of interaction.

Innovation is risky, but no matter what you win because you know more at the end.

Global Perspectives on the Digital Revolution

Ultimately, digital marketing has to manifest itself locally and in real life:

“Even as we’re so globalized, the future of digital marketing is specific local and community application.”

Don’t start marketing-strategy conversations with technologies. Start with business problems and let social media and technology follow.

Case Study: Fiat 500

A new, low-end automobile launch in Europe. The goal was to get people excited by involving them in tricking it out.

Fiat built a social community, Fiat500.com, where people could actually go in and help design the car. They had a direct line into the car’s development, and offered ideas and feedback along the way.

“By the time most people bought the car, they knew everything about it.”

It also changed consumer/dealer relationships because people sought them out just to test-drive it on launch.

“Being able to participate made this launch red hot, it was almost like we were launching a new Ferrari or something.”

Media and Enterainment

Balance intrusiveness of advertising with the intimacy of the channel. For example: You can be fairly brazen in a billboard and it won’t be that intrusive. But coming over to someone’s home to sell them tupperware sucks, no matter how nice you are about it.

Context vs exposure are two different strategies. Brand Equity cares more about context. Acquisition cares more about exposure.

“Viral distribution has a built-in intelligence and targeting system. You’ll only send something to a friend if they’ll care about it. Viral distribution, in that regard, is hugely powerful.”

Technology enables versioning of creative for market segments. But, small and segmented measurement of brand equity is hard to come by.

Designing Media Engagement to Drive Performance & ROI

“Top Line growth” means bringing customers where they want to be, even if they don’t know it. Behavioral research is hugely important.

When comparing advertising recall, awareness of brand information and emotional reaction – emotional reaction had the highest correlation to purchases.

OMD did a study on the effectiveness of engagement. (Download a PDF of the study here: “Linking Media Engagement to Sales“)

“We found that more engaging vehicles claimed a higher ad response, according to common syndicated measured.”

A more engaging medium = more engaging advertising. People who love [Whatever TV show] paid more attention to its ads.

Exposure’s relation to ad succes and engagement’s relation to ad success, separately, have no correlation. When engagement was added to GRP (exposure), ad response went up. There was a 15 – 20% increase in sales.

Media engagement and copywriting quality had higher effects on ROI than exposure.

Engagement metrics vary across vehicles (for example: web metrics could be combo of visits/day, pages visited, time spent on site, blog comments, etc…while TV metrics would be different).

The Consumer Experience in a Multi-Platform World

(Sidenote: There were entirely too many references in ad:tech to “The Multi-Platform World.” It was annoying.)

Three points on Yahoo’s gossip site, omg!:

  • Each piece of content (photos, video, articles, etc) can be individually shared and commented on.
  • Put users front and center – comments are not buried
  • Access Hollywood became a content partner with Yahoo. They are strictly regulated by NBC’s Nightly News guidelines (surprising, right?). They got around the regulations by letting Yahoo facilitate commenting on their content.

And that’s up to lunchtime on the second day. Hope you liked it.

Also, for a good laugh and a different perspective on the conference, check out Ron Shevlin’s post “Random Thoughts From Ad:Tech.”

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